Privacy Policy

1. Information We Collect

a) Information You Provide Voluntarily

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Phone number
• Email address
• Delivery address
• Order details and history
• Feedback, reviews, or customer support communication

b) Information Collected Automatically

When you visit or use our Platform, we may automatically collect:

• IP address (for fraud prevention and security)
• Device information (browser, OS, device type)
• Location data (approximate, based on IP or app permissions)
• Pages viewed, time spent, clicks, and usage behavior

c) Transaction Information

We collect details related to orders, payments, applied offers, and delivery fulfillment.

2. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze traffic and user behavior
• Deliver relevant promotions and offers

You may disable cookies through your browser settings; however, some features may not function properly.

3. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Improve our products and services
• Send order updates, offers, and promotional communication
• Prevent fraud and ensure platform security
• Conduct analytics, research, and reporting

We may anonymize or aggregate data for internal analysis and business insights.

4. Sharing of Information

We may share your information with:

• Delivery partners for order fulfillment
• Payment gateways and service providers
• Technology and analytics partners
• Government or legal authorities when required by law or for fraud prevention

We do not sell your personal data to third parties.

5. Data Security

We implement reasonable technical and organizational measures to safeguard your information. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Marketing & Communication

By using our Platform, you consent to receive transactional and promotional communication via:

• WhatsApp
• SMS
• Email
• RCS or similar channels

You may opt out of promotional messages anytime by following unsubscribe instructions or contacting us.

7. Your Consent & Rights

By using the Platform, you consent to the collection and use of your information as outlined in this Policy. You may request access, correction, or deletion of your data by contacting us.

8. Policy Updates

We may update this Privacy Policy from time to time. Continued use of the Platform indicates acceptance of the revised Policy.

9. Contact & Grievance Redressal

For questions or concerns regarding this Privacy Policy, please contact us at:

📧 hello@curefoods.in